• Job ID:

  3058

• Job Title:

  IAM/CIAM Lead

• Location:

  Remote

• Duration:

  6 Months + Extension  

• Hourly Rate:

  Depending on Experience (DOE)

• Work Authorization:

  US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, L2-EAD, GC-EAD

• Client:

  To Be Discussed Later

• Employment Type:

  W-2, 1099, C2C

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Role: IAM/CIAM Lead
Bill Rate: $70/hour C2C
Location: Remote
Duration: 12+ months/ long-term
Interview Criteria: Telephonic + Teams
Direct Client Requirement

REQUIREMENT
Leadership & Coordination Responsibilities:
Lead the L2 Support team across India and the US, ensuring 24x7 operational coverage and SLA adherence.
Act as the primary point of contact between the customer, Vendor delivery teams, and ID DataWeb engineering for escalations and service continuity.
Coordinate with L3 engineering, implementation, and security/fraud operations teams to drive timely incident resolution and system improvements.
Review and approve Root Cause Analyses (RCA), ensuring preventive and corrective actions are implemented.
Mentor and guide junior engineers, ensuring consistent service quality and technical upskilling across regions.
Conduct regular operational governance reviews, provide performance metrics, and identify optimization opportunities.
Drive process standardization and automation initiatives to enhance service efficiency and reduce manual effort.
Collaborate with business and technical stakeholders to prioritize platform enhancements and ensure seamless integration with enterprise systems.

ID Proofing & IAM Operations:
Troubleshoot authentication, onboarding, and verification issues.
Escalate unresolved issues to L3 Engineering, providing detailed incident documentation, logs, etc.

NOTE: Thank you for visiting our jobs page. Please submit your application using the Apply Now link. Our recruitment team is currently reviewing all applications thoroughly. We will be in touch with candidates who are shortlisted for the next stage of the interview process.

Valiant Technologies LLC
166 Geary St
San Francisco, CA 94108 




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